Privacy Policy

Data controller and contact

The data controller is Nantong Arder Plus International Trade Co., Ltd., located in Nantong, Jiangsu, China. The company also uses the business name MDF Panel Supply together with ordernPlus.

For privacy questions or requests, contact Ericqiu0110@gmail.com.

Information we collect

When you contact us or send an inquiry, we may collect:

• Your name
• Company name
• Email address and telephone number
• Country and destination port
• The content of your inquiry, including product specifications, quantity and project details

We also process necessary cookie information and records created by SureCookie when you interact with the website’s consent interface.

How and why we use information

• To reply to your inquiry and discuss your requirement
• To prepare and provide quotations
• To support an order, production coordination and shipment
• To keep necessary business and communication records
• To maintain, secure and improve the website and our response process

We do not use the information for unrelated purposes without an appropriate basis or notice.

When information is shared

We may share limited information with service providers that support our website, email communications, quotation or order administration, and logistics. These providers receive information only as needed for their role and are expected to protect it.

How long we keep information

We retain personal information for up to 24 months from the relevant inquiry or last meaningful business contact, unless a longer period is needed for an active order, dispute, legal obligation or record-keeping requirement. When information is no longer needed, it is deleted or otherwise handled according to applicable requirements.

Cookies and consent records

This website currently uses necessary cookies to support core functionality and security, together with SureCookie to manage and record consent preferences. Necessary cookies do not require optional tracking consent, while consent records help us remember your choices.

We use Google Analytics 4 to understand aggregate website usage when the relevant analytics category is enabled through our consent interface. Measurement does not collect names, phone numbers or email addresses. You can reject optional analytics or change your choices at any time.

Your privacy rights

Subject to applicable law, you may ask to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete information that is no longer required
• Withdraw consent where processing relies on consent

Please send your request to Ericqiu0110@gmail.com. We may ask for reasonable information to confirm your identity and locate the relevant records.

International data transfers

Because we operate from China and work with international buyers and service providers, personal information may be processed in China or other regions. We use reasonable safeguards for these transfers, such as limiting access to people and providers who need the information for the stated purpose, using contractual or organizational controls where appropriate, and protecting information in transit and storage.

How we protect information

We use reasonable technical and organizational measures intended to reduce the risk of unauthorized access, loss or alteration. These measures include access controls, encryption in transit where supported, appropriate storage protections, backups and review of service-provider arrangements. No system can guarantee absolute security, so access is limited and handled according to business need.

Changes to this policy

This policy is effective from 20 October 2026. We may update it when our website, services or legal obligations change. Any revised policy will be published on this page with a new effective date.